GoTruckin driver app
Delete your account
You can ask us to delete your GoTruckin account and the personal data attached to it. This page explains what is removed, what your carrier has to keep, and how to make the request.
Before you start
GoTruckin accounts are issued by the transport company you drive for — you did not create this account yourself, and deleting it ends your access to the app. You will no longer see your assigned loads, your documents or your pay statements, and you will not be able to sign in again unless your carrier issues you a new account.
If you have simply changed employer, you usually do not need this page. Ask your new carrier to issue you an account, and your previous one will be closed by the carrier that owns it.
What we delete
- Your profile — name, nickname and profile photograph
- Your last known position. Only one record exists per driver, so there is no location history to remove
- Your messages with dispatch, and their attachments
- The push notification tokens registered to your devices, so notifications stop
- Your saved sign-in credentials and session tokens
What your carrier keeps, and why
Records of the work itself belong to the transport company, not to the app. Completed loads, proof-of-delivery photographs, signed paperwork and settlement records are that company’s business records, and they are required to retain them to meet freight, tax and safety obligations.
Those records stay after your account is deleted. Where we can do so without breaking the record, we disconnect them from your profile.
How to request deletion
Email help@gotruckin.com from the address on your account, with the subject “Account deletion request”, and include:
- Your full name
- Your driver number
- Your carrier’s MC number
- The username you sign in with
We need these to be sure we are deleting the right account — usernames are not unique across carriers.
Opens your email app with the details above ready to fill in.
What happens next
We confirm the request with the carrier that issued your account, because they own the work records attached to it. We then delete everything listed above and email you to confirm.
Requests are completed within 30 days. If anything is held back because a carrier is legally required to keep it, we tell you what and why.
Contact
Go Freight Inc.
5687 Great Hall Ct, Columbus, OH 43231-7104, United States
help@gotruckin.com
For what we collect and why, see our privacy policy.